India > Shimla Hotel Reviews > Hotel Crystal Palace

Reviews of Hotel Crystal Palace, Shimla

 3.5  star rating out of 5 24 reviews

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63 % Recommend this Shimla hotel

There are 24 reviews of Hotel Crystal Palace in Shimla. This Shimla hotel is recommended by 63 % of the people who stayed at the hotel. Below is guest reviews of Hotel Crystal Palace - all reviews are from genuine travelers who have booked through us and stayed at this hotel. Hotel has a overall rating of 3.5 star out of 5.
See hotel details, photos and rates of Hotel Crystal Palace, Shimla
24 reviews sorted by Date



Reviews by Year

2016   3.5  star rating out of 5 (1 reviews) 100 % Recommend this hotel
2015   3.5  star rating out of 5 (1 reviews) 0 % Recommend this hotel
2012   4  star rating out of 5 (3 reviews) 100 % Recommend this hotel
2011   3  star rating out of 5 (2 reviews) 0 % Recommend this hotel
2010   3.5  star rating out of 5 (4 reviews) 25 % Recommend this hotel
2009   3.5  star rating out of 5 (9 reviews) 67 % Recommend this hotel
2008   5  star rating out of 5 (3 reviews) 100 % Recommend this hotel
2007   2.5  star rating out of 5 (1 reviews) 100 % Recommend this hotel

How many guests gave what ratings?

5 Star
  
3 reviews
4 Star
  
9 reviews
3 Star
  
6 reviews
2 Star
  
5 reviews
1 Star
  
1 reviews

Stay again in this hotel?

Definitely
  
3 reviews
Most Likely
  
12 reviews
Never
  
8 reviews
No answer
  
1 reviews

Latest Review Details

“ It was Average to stay at Hotel Crystal Palace Shimla. ”

3.5  star rating out of 5     Reviewed on Jan 7, 2016
Reviewed by: Utkarsh R (India)
2 rating out of 5 Value for money
4 rating out of 5 Hotel Location
4 rating out of 5 Cleanliness
2 rating out of 5 Staff
3 rating out of 5 Service
3 rating out of 5 Restaurant

Stayed on December 31, 2015
Would you stay in this hotel again? Yes
Guest Comments:
Location wise Hotel is good as it is nearby the lower lift, but in peak season you have to wait in a very long queue to board in lift. Room size is small if we look at the tariff of hotel. Initially they offered me pathetic room (even I booked their Superior room) but later they change it to other one which was good. If talk about interior of room, they looked nice with wooden flooring, LCD TV, Intercom, Table lamp etc but quality of quilt is something which they can improve and wardrobe was actually not up to the mark. Wash rooms were neat and tidy but small. Come to food, it was nice but if you want to customize it, you will get the assurance, but it will be served as it is (without customization). Travel desk is there in the hotel, but you need to ask them to provide good cab otherwise they will provide you Alto on the same charges. You need to pay extra for room heaters in winter and there are no fans for summers.

“ Poor service, needs lots of improvement. ”

3.5  star rating out of 5     Reviewed on Dec 24, 2015
Reviewed by: Biswajit D (India)
3 rating out of 5 Value for money
4 rating out of 5 Hotel Location
3 rating out of 5 Cleanliness
3 rating out of 5 Staff
3 rating out of 5 Service
3 rating out of 5 Restaurant

Stayed on December 14, 2015
Would you stay in this hotel again? No
Guest Comments:
Our stay over the hotel was not good,the room was not provided with room heater,room service was not good but it was rectified later on. The management should look forward to take care of cleanliness and maintenance aspects of guests very generously.

“ locational advantage ”

4.5  star rating out of 5     Reviewed on Aug 28, 2012
Reviewed by: Praveer V (India)
3 rating out of 5 Value for money
4 rating out of 5 Hotel Location
4 rating out of 5 Cleanliness
4 rating out of 5 Staff
5 rating out of 5 Service
5 rating out of 5 Restaurant

Stayed on August 17, 2012
Would you stay in this hotel again? Yes
Guest Comments:
It was an overall nice stay at this Shimla hotel. Comfort level was fine and room service was excellent, punctuality surpassed even Britishers if asked to serve dinner at 9pm it was exactly served at 9pm. Food was nice and at reasonable rates. Geysers worked and bathroom was nice. Hotel staff were well dressed and courteous. I recommend interiors require more also walls need be woodened to avoid moist feeling TV to be LCD and guests should be accessible to WiFi which is very common these days the balconies ought to be flowered and plants be placed and bright colors should be used in rooms balcony.

2.5  star rating out of 5     Reviewed on Jun 15, 2012
Reviewed by: Ketan T (India)
1 rating out of 5 Value for money
2 rating out of 5 Hotel Location
4 rating out of 5 Cleanliness
1 rating out of 5 Staff
2 rating out of 5 Service
4 rating out of 5 Restaurant

Stayed on June 5, 2012
Would you stay in this hotel again? Yes
No comments

“ location & service ”

5  star rating out of 5     Reviewed on Jan 6, 2012
Reviewed by: Shammi K (India)
3 rating out of 5 Value for money
5 rating out of 5 Hotel Location
4 rating out of 5 Cleanliness
5 rating out of 5 Staff
4 rating out of 5 Service
5 rating out of 5 Restaurant

Stayed on December 23, 2011
Would you stay in this hotel again? Yes
Guest Comments:
location of the hotel is easily accessible. Service of the hotel was excellent, especially Mr. Manager attended us very gently and immediately attended to our query. Restaurant is excellent food quality and service of staff is excellent. It is suggested to provide blowers in room in winter invariably. Also pickup facility may be provided to visitors while onward visit to shimla as they are always unknown to distance from the place they are dropped by the Roadways and Railway Station etc. However we are quiet satisfied with the Hotel.

3  star rating out of 5     Reviewed on Jun 14, 2011
Reviewed by: Pavan K (India)
3 rating out of 5 Value for money
4 rating out of 5 Hotel Location
2 rating out of 5 Cleanliness
2 rating out of 5 Staff
2 rating out of 5 Service
2 rating out of 5 Restaurant

Stayed on June 3, 2011
Would you stay in this hotel again? No
No comments

2.5  star rating out of 5     Reviewed on Jun 11, 2011
Reviewed by: Sandip T (India)
2 rating out of 5 Value for money
2 rating out of 5 Hotel Location
2 rating out of 5 Cleanliness
1 rating out of 5 Staff
3 rating out of 5 Service
4 rating out of 5 Restaurant

Stayed on June 4, 2011
Would you stay in this hotel again? No
No comments

4  star rating out of 5     Reviewed on Jun 21, 2010
Reviewed by: Atul S (India)
3 rating out of 5 Value for money
4 rating out of 5 Hotel Location
4 rating out of 5 Cleanliness
4 rating out of 5 Staff
4 rating out of 5 Service
4 rating out of 5 Restaurant

Stayed on June 12, 2010
Would you stay in this hotel again? No
No comments

5  star rating out of 5     Reviewed on Jun 20, 2010
Reviewed by: Manish B (India)
5 rating out of 5 Value for money
5 rating out of 5 Hotel Location
3 rating out of 5 Cleanliness
4 rating out of 5 Staff
5 rating out of 5 Service
4 rating out of 5 Restaurant

Stayed on June 12, 2010
Would you stay in this hotel again? Yes
No comments

4  star rating out of 5     Reviewed on Apr 26, 2010
Reviewed by: Ravichandran N (India)
3 rating out of 5 Value for money
4 rating out of 5 Hotel Location
3 rating out of 5 Cleanliness
4 rating out of 5 Staff
4 rating out of 5 Service
4 rating out of 5 Restaurant

Stayed on April 18, 2010
Would you stay in this hotel again? No
No comments

2  star rating out of 5     Reviewed on Jan 30, 2010
Reviewed by: Sandeep R (India)
1 rating out of 5 Value for money
3 rating out of 5 Hotel Location
1 rating out of 5 Cleanliness
1 rating out of 5 Staff
4 rating out of 5 Service
1 rating out of 5 Restaurant

Stayed on January 24, 2010
Would you stay in this hotel again? No
No comments

3  star rating out of 5     Reviewed on Dec 26, 2009
Reviewed by: Sabu K (India)
2 rating out of 5 Value for money
4 rating out of 5 Hotel Location
2 rating out of 5 Cleanliness
2 rating out of 5 Staff
2 rating out of 5 Service
4 rating out of 5 Restaurant

Stayed on December 16, 2009
Would you stay in this hotel again? No
No comments

3.5  star rating out of 5     Reviewed on Oct 7, 2009
Reviewed by: Tv S (India)
3 rating out of 5 Value for money
4 rating out of 5 Hotel Location
3 rating out of 5 Cleanliness
2 rating out of 5 Staff
3 rating out of 5 Service
3 rating out of 5 Restaurant

Stayed on October 2, 2009
Would you stay in this hotel again? Yes
No comments

1  star rating out of 5     Reviewed on Jun 1, 2009
Reviewed by: Nitesh K (India)
1 rating out of 5 Value for money
1 rating out of 5 Hotel Location
2 rating out of 5 Cleanliness
1 rating out of 5 Staff
2 rating out of 5 Service
1 rating out of 5 Restaurant

Stayed on May 18, 2009
Would you stay in this hotel again? No
No comments

3.5  star rating out of 5     Reviewed on May 28, 2009
Reviewed by: Neeraj S (India)
3 rating out of 5 Value for money
4 rating out of 5 Hotel Location
3 rating out of 5 Cleanliness
4 rating out of 5 Staff
4 rating out of 5 Service
2 rating out of 5 Restaurant

Stayed on May 16, 2009
Would you stay in this hotel again? Yes
No comments
Book this hotel now: Hotel Crystal Palace, Shimla

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